Capella Global Private Limited is committed to delivering products safely, reliably, and on time. This Shipping Policy outlines the procedures, timelines, responsibilities, and legal guidelines for processing, dispatch, delivery, and returns of products, both domestically and internationally.

Commitment to Reliable Delivery

Capella Global Private Limited ensures that all products reach our customers safely and efficiently. We take every precaution in packaging, handling, and dispatch to guarantee product integrity during transit.

Order Processing

All orders are processed promptly upon confirmation of payment. Standard processing time is 1–2 business days, after which customers will receive an order confirmation with details of the items purchased. Efficient order processing helps reduce delays and ensures a smooth shopping experience.

Dispatch of Products

Products are dispatched via trusted third-party courier services. Tracking information is shared via email or SMS once the shipment leaves our facility, allowing customers to monitor deliveries in real-time.

Packaging Inspection

Customers are advised to carefully inspect product packaging upon delivery. Any signs of tampering, damage, or leakage must be reported immediately to ensure accountability and enable timely claims or replacements.

Payment Confirmation

Customers should not make any payment to the courier or third-party delivery agent unless explicitly instructed by Capella Global. Payments must only be completed after verifying that the product and packaging are intact and undamaged.

Domestic Delivery Timeline

Within India, deliveries typically occur within 3–7 business days, depending on delivery location and accessibility. Remote areas or restricted locations may require additional time.

International Delivery Timeline

For international orders, delivery timelines may vary due to customs clearance, local courier services, and destination regulations. Customers should allow additional time for overseas shipments.

Installation Services

Where applicable, our installation team will attend and install eligible products within 24 hours of delivery, provided the service location allows. This ensures proper setup and functionality of the product.

Shipping Charges

Standard shipping charges may apply based on delivery location, product dimensions, and order value. Charges are displayed clearly at checkout prior to payment to ensure transparency.

Customs Duties and Taxes

International shipments may be subject to customs duties, import taxes, or other applicable fees. These charges are the responsibility of the customer and are not included in the shipping cost or product price.

Delivery Conditions

Customers must provide complete and accurate delivery addresses. Capella Global is not responsible for delays, failed deliveries, or misrouted shipments due to incorrect or incomplete addresses. Deliveries are typically made during normal business hours (9:00 AM – 6:00 PM).

Damaged or Missing Items

Customers must inspect the product immediately upon delivery. Any mechanical or delivery-related damage must be reported within 1 hour, and any missing items must be reported within 24 hours to qualify for a refund, replacement, or warranty claim.

Delays and Force Majeure

Capella Global is not liable for delays caused by courier services, adverse weather, customs inspections, strikes, natural disasters, or other unforeseen events beyond our reasonable control. Customers are requested to consider these factors when estimating delivery timelines.

Customer Support

For shipping-related queries, assistance, or concerns, customers may reach out to our dedicated support team:
Capella Global Private Limited
No-9/22, Pranavam Building, Mamba (PO), Kannur, Kerala, India – 670611
Email: support@loxtel.com
Website: www.loxtel.com
Phone: +91-8075932161

Our support team guides customers through the delivery process, assists with tracking, and resolves any issues related to shipping or returns.

Governing Law

This Shipping Policy is governed by the laws of India. All matters relating to the interpretation, enforcement, or compliance of this policy shall follow Indian legal statutes.

Jurisdiction

Any disputes or legal matters arising from this Shipping Policy shall fall under the exclusive jurisdiction of the courts located in Kannur, Kerala. This provides clarity and legal certainty for both the company and customers.

Returns

All returns, including products that are damaged, defective, or otherwise eligible under our policies, should be sent to the following address:

Capella Global Private Limited
No-9/22, Pranavam Building, Mamba (PO), Kannur, Kerala, India – 670611

Customers must ensure products are securely packaged and include all relevant proof of purchase or supporting documentation. Returns sent to other addresses may not be processed. Properly following this procedure ensures timely processing of refunds, replacements, or warranty claims.