Privacy Policy

Effective Date: 22-09-2025
Last Updated: 22-09-2025

Capella Global Private Limited (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share while using our smart lock products and associated mobile application (“Services”). This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name, email address, phone number
Account registration details for the mobile app

b. Device Information

Lock device ID and status
Mobile device information (model, OS version)
App usage data, including feature interactions

c. Access Data

Entry logs (fingerprint, PIN, card usage timestamps)
Location data if you enable geolocation features

d. Payment Information (if applicable)

Payment details for purchases or subscriptions through the app

2. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve the Services
Manage user accounts and authentication
Enable mobile app features, such as remote lock/unlock and notifications
Track access logs for security and auditing purposes
Respond to customer support inquiries
Send product updates, alerts, or promotional communications (you may opt out)
Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information. We may share information in the following circumstances:

With service providers who help us operate the Services
To comply with laws or legal processes
To protect the rights, property, or safety of users or others
In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption, secure servers, and regular audits. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access, correct, or delete your personal information
Opt out of marketing communications
Restrict or object to processing of your data
Withdraw consent at any time where processing is based on consent

To exercise your rights, please contact us at support@loxtel.com.

6. Data Retention

We retain your personal data only as long as necessary to provide the Services or comply with legal obligations. Access logs and usage data may be stored for a limited period for security auditing purposes.

7. Children’s Privacy

The Services are not intended for children under 13 years. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on the app and website with the “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Capella Global Private Limited
No-9/22, Pranavam Building, Mamba (PO), Kannur, Kerala, India – 670611
Email: support@loxtel.com
Website: www.loxtel.com